Terms and conditions

1. Accepting these terms

By accessing our website, submitting information, placing an order or using an AIready product or service, you agree to these terms. If you are acting for a business or organisation, you confirm that you have authority to accept these terms on its behalf.

If you do not agree to these terms, please do not use our paid products or services.

2. Our products and services

AIready provides automated website scans, competitor comparisons, detailed reports, implementation sprints and related consulting. Product descriptions, inclusions, prices and indicative delivery times are shown on the relevant product page when you order.

We may improve or change a product where that does not materially reduce what you purchased. Any additional work outside an agreed scope will require your approval and may involve an additional charge.

3. Orders, prices and payment

An order is accepted when we confirm it or begin processing it. Prices are in New Zealand dollars and include GST where applicable unless we clearly state otherwise. You must provide accurate billing and contact information and pay the amount shown at checkout.

Payments may be processed by a third-party payment provider such as Stripe. Their separate terms may also apply to the payment transaction.

4. Delivery

Automated products are usually delivered to the email address or private results link supplied during purchase. Delivery times are estimates rather than guarantees unless we expressly agree otherwise. We may contact you if supplied information is incomplete, a website cannot be accessed or another issue prevents processing.

5. Automated reports and limitations

Our scans and reports use automated systems, publicly available information and responses from third-party AI platforms. They are point-in-time assessments and may change as websites, AI models, search systems and public information change.

We aim to provide useful and accurate findings, but we do not guarantee that an AI platform will mention, rank or recommend your business, that every response will be reproduced, or that implementing a recommendation will produce a particular commercial result. Reports support business planning and are not legal, financial or other regulated professional advice.

6. Information and access you provide

You confirm that you are authorised to submit the websites, business information and competitor details you provide. You are responsible for checking that this information is accurate and does not infringe another person’s rights or contain confidential information you are not entitled to share.

For a Fix Sprint or consulting engagement, you must provide timely access, approvals, content and feedback reasonably needed to perform the agreed work. Delays in these items may affect delivery.

7. Intellectual property

AIready retains ownership of our website, methods, software, templates, branding and underlying product systems. Once you have paid in full, you may use a report and its recommendations internally for your business and share them with professional advisers or contractors working for you.

You retain ownership of information and materials you supply. You grant us a limited permission to use them only as reasonably required to provide, secure and improve the services you request.

8. Acceptable use

You must not misuse our website or services, interfere with their operation, attempt unauthorised access, submit unlawful or harmful material, reverse engineer our systems, or use results to mislead, harass or unlawfully discriminate against another person.

9. Third-party services

Our services may rely on third parties such as payment processors, hosting providers and AI platforms. We are not responsible for a third party’s independent services, availability, content or changes, although we remain responsible for obligations that cannot lawfully be transferred or excluded.

10. Cancellations and refunds

Our refund policy explains how cancellations, faulty services and refund requests are handled. Nothing in these terms limits any right or remedy you have under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other law that cannot be excluded.

11. Liability

To the fullest extent permitted by law, AIready is not liable for indirect or consequential loss, loss of profit, loss of opportunity, or decisions made solely from an automated report. Where liability cannot be excluded, our liability will be limited only to the extent permitted by law.

Nothing in this section excludes liability that cannot legally be excluded or limits your mandatory consumer rights.

12. Suspension and termination

We may suspend or stop access if you materially breach these terms, fail to pay an amount due, misuse our services or create a security or legal risk. Where reasonable, we will first give you an opportunity to address the issue.

13. Changes to these terms

We may update these terms as our products, providers or legal obligations change. The updated terms apply to future use and orders from the date they are published. The terms that applied when an accepted order was placed will continue to govern that order unless we agree otherwise.

14. Governing law

These terms are governed by the laws of New Zealand. You and AIready submit to the non-exclusive jurisdiction of the New Zealand courts.

15. Contact us

If you have a question about these terms or an order, please use our contact page.